Refund policy

A Little About Us

Hey there! Thank you for checking out Upside Down Kingdom. We are a small business that utilizes a made-to-order business model. This means we do not hold any inventory and we actually work with production partners to produce our inventory on demand. So, as our customers place orders with us, we place orders with our suppliers to produce custom-made items for them. We do this to keep our costs low and quality high!

What You Can Expect

With that said, we want to offer a quality guarantee for you. You can expect to receive the item you ordered from us quickly and without any defects. Please note that printed colors will appear differently depending on your screen settings. If your item arrives damaged or with a print defect, we will offer you a replacement or a refund and let you keep the item. Because we produce items on demand with our production partners, we reserve the right to deny a refund or exchange for any other reason. However, we always try to work with our customers to ensure they are happy with their purchase. 

Returns/Exchanges

If there is an error with your order or you have a question about returns or exchanges, please contact us at support@updownkingdom.com so that we can evaluate the issue and make it right. Again, because we work with our production partners to produce orders made specifically for you, we reserve the right to deny a refund or exchange for any reason other than processing error, damage or defect. All requests for returns or exchanges must be made within 30 days after receiving your order. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, in its original packaging and with proof of purchase. If your return is accepted, we’ll send you instructions on how and where to send your package. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@updownkingdom.com.

Again, we are a small business who values our customers and we appreciate your business!